Returns Policy

Returns Policy

Last updated: January 2026

30-Day Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If you are not happy with your product, you may return it within 30 days of delivery for a full refund or exchange.

Conditions for Returns

• Items must be in original condition and packaging
• Items must not show signs of use or damage
• All accessories and documentation must be included
• Proof of purchase is required

Faulty Products

In accordance with Australian Consumer Law, if your product is faulty, you are entitled to a repair, replacement, or refund. We will cover all return shipping costs for faulty items.

How to Return

1. Contact our customer service team at (02) 8000 1234 or email info@outbackelite.com.au
2. Provide your order number and reason for return
3. We will arrange collection or provide a return shipping label
4. Once received and inspected, your refund will be processed within 5-10 business days

Refund Method

Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account.

Change of Mind Returns

For change of mind returns, the customer is responsible for return shipping costs. A restocking fee of 10% may apply for large items.