Shipping Policy

Last updated: January 2026

Free Delivery Australia-Wide

We offer free standard delivery on all massage chairs to anywhere in Australia.

Delivery Timeframes

Metro Areas (Sydney, Melbourne, Brisbane, Perth, Adelaide): 5-10 business days
Regional Areas: 7-14 business days
Remote Areas: 10-21 business days

White Glove Delivery

Available for all massage chairs in metro areas. Our white glove service includes: delivery to your room of choice, professional unpacking and assembly, demonstration of key features, and removal of all packaging materials.

Express Delivery

Express delivery is available for metro Sydney, Melbourne, and Brisbane areas. Delivery within 2-3 business days. Additional charges may apply.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can track your delivery status at any time.

Delivery Issues

If you experience any issues with your delivery, please contact our customer service team at (02) 8000 1234 or email info@outbackelite.com.au.